Privacy Policy

1. What Data We Collect

From gym owners:

• Name, mobile number, email, gym name and gym address.
• Details of the staff you add: name, email, role, salary details and profile photo.
• Your login password, which is stored in encrypted form.

About your gym's members (added by the gym owner):

• Name, mobile number, email and address.
• Profile photo.
• Attendance, fees and payment mode records.
• Optional fitness details: height, weight, diet preference, fitness goal, fitness level, and any workout or diet plan the gym assigns.
• Biometric machine PIN, used to mark attendance. We do not store fingerprints.
• Cancellation reason, if a membership is cancelled.

Payments: Payments are handled by Razorpay. We never see or store your card or UPI details. We only keep a record of the payment (amount, date and transaction ID).

2. How We Use Your Data

We use your data only to run your app, such as showing your dashboard, processing payments, sending reminders to your members, and helping you when you contact support. We never sell your data.

3. Where Your Data Is Stored and Who Can See It

To run FitManageHQ, we use these services:

• MongoDB Atlas for our database.
• Cloudflare R2 for photos and backups.
• Render for the app server.
• Razorpay for payments.
• Meta (WhatsApp Business) for WhatsApp messages.
• Brevo for emails.

Each gym can see only its own data, never another gym's data. Our team looks at your data only to give you support or fix a problem. These services use the data only to help us run the app.

4. Your Data Belongs to You

Your gym's data, including your members' details, attendance, fees and everything else you add, is yours. We never claim ownership of it.

5. How Long We Keep Your Data

• Members, fees and plan details stay as long as your plan is active.
• Attendance records are kept for the last 6 months. Older attendance records are deleted automatically.
• If your plan ends, your data is kept safe for 15 days. After that it is deleted, and removed from our backups within 30 days.

6. Your Rights

• View and download: you can see and download your data anytime.
• Correct: you can fix wrong details yourself in the app.
• Delete: you can ask us to delete your account and data by sending an email to support@fitmanagehq.com. Your data will be removed from our backups within 30 days.

To make a request, contact us using the details below. We reply within 7 days.

7. Your Members' Permission

You are responsible for getting your members' permission (or their parent's permission, for members under 18) before you add their details to FitManageHQ. You are also responsible for getting their permission to receive WhatsApp and email messages from your gym through FitManageHQ.

8. Cookies

We use cookies only to keep you logged in, so you do not have to log in again and again. We do not use cookies for ads or tracking.

9. Security

We protect your data with reasonable security measures. Passwords are stored in encrypted form, the app runs over HTTPS, and each gym can only access its own data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make a change, we will email you at least 15 days before it takes effect.

11. Contact Us

Monday to Saturday, 10 AM to 8 PM. Sunday, 2 PM to 5 PM.
Call / WhatsApp: +91 93109 63544
Email: support@fitmanagehq.com
We reply within 24 hours.