Last updated: 12 October 2026
Every new gym gets a 7-day free trial. You are not charged during the trial. When the trial ends, your app is locked and a page asking you to choose a plan is shown at login. Your data is kept safe for 15 days after the trial ends. If you choose a plan within that time, everything is restored.
Your plan renews every month. If your payment is not received on the renewal date, you get a 3-day grace period during which your app keeps working and we send you payment reminders. If payment is still not received after 3 days, your app is locked. Your data is kept safe for 15 days, and your app unlocks as soon as you pay.
You can upgrade anytime. Your new plan starts immediately and runs for a full month from the day you upgrade.
We credit the unused days of your current plan and deduct this from the price of your new plan. You will always see the exact amount before you pay. Credit is only used to reduce the price of your new plan. It is not paid back as cash.
You can downgrade to a smaller plan, or renew your current plan early, only when 7 days or less are left on your current plan, or after it has expired. You pay the full price of the plan you choose. The new month is added after your current plan ends, so you do not lose any days. Before this window opens, plan change buttons stay disabled and the page shows the date from which you can change your plan.
Your member count must be within the new plan's limit before you downgrade.
Each plan has a maximum number of members. To add more members, you need to upgrade.
Your data belongs to you. Your gym's data, including your members' details, attendance, fees and everything else you add to FitManageHQ, is yours. We never claim ownership of it and we never sell it. We use it only to run your app.
Download your data. You can download your data anytime from your dashboard. If you need help, contact us and we will send it within 7 days.
You manage your members. You decide which members to keep, edit or remove. We only store the data to run your app.
Messages to your members. FitManageHQ can send your members reminders, such as membership expiry, by WhatsApp and email. You are responsible for getting your members' permission before these messages are sent, and for stopping messages to any member who asks you to stop. These messages must only be about their membership.
If we increase the price of a plan, we will notify you at least 15 days before the new price applies.
We may update these Terms from time to time. If we make a change, we will email you at least 15 days before it takes effect. If you keep using FitManageHQ after that, it means you accept the new Terms.
Monday to Saturday, 10 AM to 8 PM. Sunday, 2 PM to 5 PM.
Call / WhatsApp: +91 93109 63544
Email: support@fitmanagehq.com
We reply within 24 hours.